When you take delivery of our product, you must inspect it immediately. You must report to us in writing any damage or incorrect supply which must be received by us within 7 days of delivery otherwise we may refuse any claim you make. If our product is damaged when we deliver it to you we may accept its return and replace it with an equivalent product or credit you with the price paid, at our option.
To return any product to us, you must obtain a Return Material Authorisation Number (RMA#) from us by submit a supportrequest or contacting firstname.lastname@example.org.
We will accept the return of product if the product is not in accordance with your order, your proof of purchase is returned, and it is returned to us in its original condition within 5 business days of the RMA# being issued by us.
You are responsible for the cost of returning the product to us.
If you wish to return to us product which we have correctly supplied to order you must let us know within 7 days of the date of delivery. If we agree to the return of such product we may charge you a handling or re-stocking fee of between $55.00 per product or 15% of the price of product returned plus any delivery costs.
If we accept the return of product which was specifically produced to your specifications or has been damaged or altered by you, we will not credit you with the price paid for it.
If you have a dispute with us, you must notify us in writing of your dispute prior to the due date of your payment for our product. You may not set off against or deduct from the price of product you have ordered from us any money you claim we owe you.
You agree that you shall make no claim against us for any delay in delivery or any damaged product delivered to you as a direct or indirect result of events beyond our control.